Saturday, April 05, 2008
McDonald's Testing Outsourcing Their Drive-Thru Order Takers
In the Northwest U.S., we have been told by one of our thinktank members that when you talk to to the drive-thru box next time at McDonald's you may be speaking with someone at a call center as far away as another state. We belive that this may be the first step to the fully automated restaurant with no actual humans employed. This outsourcing is being done to improve correct order-taking - something that has been a problem since day one. Regardless how this pans out, we always recommend you check your order before leaving the drive-up window and if the person behind you honks impatiently just flip them the bird.