This is a no-brainer here that has irritated the staff here for years. We like our coffee black and strong - thus we often choose Starbucks when we want the best black coffee. However, the majority of the time when we ask for "black coffee" (meaning we do not need room for cream), we are served a cup that is app. 80% full. If you do the math - that means every 5 coffees we buy, we are losing one whole cup. At 1.50 to 2.00 a cup, Team FPT does not like the results of this equation.